Q: Do you do point to point
transport or just airport pickups?
A: We do any kind of
transportation required by the customer be it from your
residence to a theater or just a night on the town.
Q: Does the rate quoted include
meeting the passengers inside the airport and helping
them with the luggage?
A: Yes, The rate includes "meet &
greet" inside the airport, the parking fees and any
waiting time while you collect your luggage. We do not
charge for anything extra.
Q: I never saw the driver at the
pickup point, so why should I have to pay?
A: On occasions customers have difficulty
in locating the drivers. We always insist the passenger
call our office before leaving so that we can help the
passenger locate their driver who are waiting for them.
The drivers incur charges on every pickup, so it's the
least that can be done. Due to this reason, we require a
payment. Give our office a call before you leave and do
not assume the driver was not there. As always, we do
not require any deposit when making a reservation and
depend on your goodwill.
Q: Is your company licensed?
A: Yes, we are a fully licensed
company and are required to abide by the regulations set
by the Virginia Department of Motor vehicles.
Q: Are your prices per car or per
person?
A: Our prices are per car not per
passenger. The price you see is the price you pay.
Q: Can I make a booking on the
phone?
A: Yes, you can make a booking on
the phone.
Q: Can I make a booking if the
party consists of more than 40 passengers?
A: We can provide you a service
with a combination of vehicles. Q: Will you meet us at any time of
day?
A: Yes, we are able to provide a
24 hour service. We will meet you at any time of day
there will be no extra charge for unsocial hours. The
only time we levy a extra charge is for the Christmas
period or weather emergencies
Q: How do I meet the driver?
A: Your driver will meet you in
the arrivals hall as soon as you exit customs for
international flights or at lower level baggage claim
area for domestic flights. He or she will be holding a
board with the ABC Limo Service logo. Your name and
flight details will be hand written on this board.
Please call us from any phone.
Q: What will happen if we do not
meet the driver?
A: You will be liable for parking
charges/fuel used/cancellation charges; that is why we
insist on you carrying our number. Our driver will leave
the airport if you do not contact us. Unfortunately, in
such circumstances, we have no option but to charge the
full fare for the journey. In some circumstances we may
charge a reduced amount based on costs incurred. Drivers
incur expenses and these charges are borne by the
drivers and as a result, they depend on your goodwill to
show up or pay them for their time.
Q: What if the flight is delayed
or early?
A: We will check the flight status
on the day and the driver will arrive at the airport as
the flight lands. If you have made other arrangements,
the driver will arrive according to those arrangements.
Q: I have completed a booking
form. Will you confirm the booking?
A: Yes, we will confirm your
booking via an automatic e-mail receipt. If you do not
receive this confirmation, please contact us as we may
not have received your booking. The system is entirely
automated and if you receive a confirmation, there is no
need for further communication unless you have any
questions.
Q: Do I have to pay any additional costs for waiting?
A: The driver will arrive at the
airport as your flight arrives or as arranged and will
wait for you to get your luggage. There is absolutely no
charge for this. If you are delayed for any other reason
such as filling out forms for lost luggage or waiting
for other members of your party and you require the
driver to wait, please contact us as soon as possible so
we can instruct the driver to wait. This will cost $45
per hour, billed in 15 minute increments.
Q: What would happen if I were
unable to complete airport formalities and was detained
by immigration?
A: The majority of customers clear
formalities within the free waiting time. Our driver
will leave the airport if you do not contact us.
Unfortunately, in such circumstances, we have no option
but to charge the full fare for the journey. In some
circumstances we may charge a reduced amount based on
costs incurred.
Q: Can I pay by credit card?
A: We are able to accept major
credit cards via telephone or on arrival.
Q: Will my credit card number be
secure?
A: Yes, the credit card
transaction will be processed securely. This will take
place across a secure server and connection. We keep all
your card details in a safe and secure place and are
then destroyed after the journey has been completed.
Q: How much luggage can I carry?
A: It is essential that you book a
vehicle capable of carrying your luggage for an
efficient transfer from the arrival point.
Q: What is desired time of pickup?
A: This is to facilitate flexible
pickup arrangements, whenever required. If you are a
departing customer we can suggest a time of pick up.
Please note that these are estimates and journey times
may vary dependent on incidents, weather and other
unforeseeable reasons. If you are an arriving customer,
give us the flight details and we will check the flight
status. You are welcome to make any arrangement suitable
to you.
Q: Do you offer refreshments?
A: We supplies complimentary
beverages and ice. You can always bring your own
alcoholic beverages as long as everyone in the vehicle
is over the age of 21.What amenities do your limousines
offer? All of our limousines offer—TV, VCR, AM/FM/CD,
hands free intercom, privacy divider, mirrored ceilings
with twinkle star lights, soft drinks, ice, neon
lighting, cellular phones upon request, red carpet
service, balloons and party favors.
Q: What amenities do you offer in the limousines?
A: All the limousines are fully
loaded and equipped with leather interior, color TV,
VCR, DVD Player, CD, surround sound stereo, privacy
divider, neon lights, mood lights, strobe lights, laser
lights, black lights, and star lighted mirrored
ceilings.
